Refund policy

30-Day “Happy Cup” Guarantee

If something isn’t your cup of tea, we’re here to make it right. You have 30 days from delivery to request a return, exchange, or store credit.

How to start:

Email teatimestx@gmail.com with your order number and what’s going on. We’ll reply with a prepaid return label and simple instructions.

Return address:

TeaTimes TX

144 7th Street

Turners Falls, MA 01376

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Tried it and don’t love it?

Totally okay. If you’ve brewed a cup and the blend isn’t for you, reach out within 30 days. We’ll help with an exchange or store credit so you can find a better match.

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Damaged, wrong, or missing items

Please inspect your order on arrival and email us right away if anything is defective, damaged, or incorrect. We’ll fix it—replacement, refund, or credit.

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Exchanges

Want something different? The fastest route is to start a return, then place a new order for the item you want. We’ll process your return as soon as it arrives.

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Refunds

Once your return is received and inspected, we’ll email you an update. If approved, refunds go back to your original payment method within 7 business days. (Your bank or card may need a little extra time to post it.)

If it’s been more than 15 business days since approval, please email teatimestx@gmail.com.

 

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Questions?

We love happy humans and helpful feedback. Email teatimestx@gmail.com anytime and we’ll take care of you.